Once an order is successfully placed and payment has been confirmed, our team will begin processing the order.
Every jewellery order is carefully checked, prepared, and securely packed before being handed over to the shipping partner.
Orders are generally processed within 1–2 business days, excluding Sundays and public holidays.
Customized, personalized, and made-to-order jewellery may require additional processing time. The estimated preparation time for such products will be communicated to the customer where applicable.
After your order has been dispatched, the estimated delivery time depends on the delivery location and courier service.
For domestic orders within India, the estimated delivery time is generally 3–7 business days after dispatch.
Orders delivered to remote or difficult-to-service locations may require additional time.
Customized or made-to-order jewellery may take approximately 7–15 business days for preparation and delivery, depending on the product and customization requirements.
Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, high shipping volumes, or other circumstances beyond our control.
Shipping charges, where applicable, will be calculated and displayed during the checkout process.
Shipping charges may depend on factors such as:
Any applicable shipping charges will be shown to the customer before completing the order.
We currently deliver orders across India, subject to courier serviceability.
Some remote or restricted locations may have limited delivery options or may require additional delivery time.
If a particular location is not serviceable, our team may contact the customer to discuss the available options.
Once your order has been dispatched, tracking information may be shared through email, SMS, WhatsApp, or another communication method used by us.
Customers can use the tracking information provided to check the current status of their shipment.
Please note that tracking information may take some time to become active after the shipment has been handed over to the courier.
We make every effort to deliver orders within the estimated delivery period. However, delays may occasionally occur due to circumstances beyond our control.
Possible reasons for delays include:
If your order is significantly delayed, please contact us with your order number so that our team can assist you.
Customers are responsible for providing accurate and complete delivery information when placing an order.
This includes:
We are not responsible for delivery issues caused by incorrect, incomplete, or outdated information provided by the customer.
If you notice an error in your shipping information, please contact us as soon as possible.
If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect, or the courier is unable to complete the delivery, the courier may make additional delivery attempts according to its delivery procedures.
If an order is returned to us because of an incorrect address, refusal to accept the package, or repeated failed delivery attempts, additional shipping charges may apply if the order needs to be shipped again.
We take reasonable precautions to securely package jewellery before dispatch.
If you receive a package that appears damaged, opened, or tampered with, please document the condition of the package before opening it and contact us as soon as possible.
Where possible, please provide clear photographs or videos showing:
Our team will review the information and guide you through the appropriate next steps.
International shipping is currently not available unless specifically confirmed by our team.
If international shipping becomes available, delivery times, shipping charges, customs duties, import taxes, and other applicable charges will be communicated to the customer before the order is shipped.
Customers may be responsible for any customs duties, import taxes, or local charges imposed by the destination country.
An order will generally be considered delivered once the courier or shipping provider records the shipment as successfully delivered to the address provided by the customer.
If the tracking information shows that an order has been delivered but you have not received it, please contact us as soon as possible so that we can assist you in checking the shipment status with the courier.
