A refund may be provided only when the product meets the applicable requirements of this policy.
To be eligible for a refund:
Products returned without prior approval may not be accepted for a refund.
Certain products may not be eligible for a refund due to their nature, customization, personalization, hygiene requirements, or condition.
Non-refundable products may include:
Please review the product-specific terms before placing your order.
To request a refund, please contact us within 7 days of receiving your order.
Your request should include:
Our team will review your request and confirm whether the product is eligible for a refund.
Please do not send the product back until you have received instructions from our team.
We make reasonable efforts to ensure that product descriptions, images,
All products returned for a refund are subject to inspection after they are received.
Our team may check:
The refund will be processed only after the returned product has successfully passed the required inspection.
specifications, weights, sizes, and other information displayed on our website are accurate and up to date.
However, slight differences may occur between the product displayed on your screen and the actual product due to lighting, photography, screen settings, or manufacturing variations.
For jewelry products, specifications such as weight, dimensions, stone characteristics, and other details may vary slightly from the information shown online.
We reserve the right to correct errors, update product information, or modify product details at any time without prior notice.
Once the returned product has been inspected and approved, we will confirm the refund amount and initiate the refund process.
If the product does not meet the refund requirements, the refund may be rejected. In such cases, we will communicate the reason to the customer.
Approved refunds will generally be processed using the original payment method used for the purchase or through another payment method communicated by us.
The refund amount may be subject to applicable deductions, including shipping, handling, customization, or other charges where applicable and communicated under the terms of the order.
Once a refund has been approved, it will generally be initiated within 7 business days.
After the refund has been initiated, the time required for the amount to appear in your account may depend on your bank, card issuer, payment gateway, or other payment service provider.
We are not responsible for delays caused by third-party financial institutions or payment providers.
Unless otherwise stated, original shipping charges may be non-refundable.
For approved refunds resulting from a verified issue with the product, such as receiving an incorrect or damaged product, we will determine the applicable shipping arrangements.
For refunds requested for reasons not caused by an error on our part, applicable return shipping or other charges may be deducted from the refund amount or may be the responsibility of the customer.
If you receive a product that is damaged, defective, or different from the product you ordered, please contact us within [24/48] hours of delivery.
Please provide clear photographs or videos showing:
Our team will review the information provided and determine the appropriate resolution, which may include a refund or replacement.
Customized and made-to-order jewellery is prepared specifically according to the customer’s requirements.
Because these products are created or modified specifically for the customer, they may not be eligible for a refund once production has begun, except where required by applicable law or where the product is defective or incorrectly supplied.
Customers are responsible for reviewing and confirming all customization details before production begins.
We reserve the right to review refund requests on a case-by-case basis where circumstances fall outside the standard conditions of this policy.
Any refund exception will be considered based on the product condition, order details, reason for the request, and applicable laws and regulations.
